Privacy Policy

1. Information We Collect

We may collect different types of information to deliver our services effectively, including:

• Identifiable Information: Such as name, contact details (phone number, email address, mailing address), date of birth, and emergency contacts.
• Health-Related Information: Non-medical information regarding care needs, health conditions, or preferences necessary to provide appropriate services.
• Financial Information: Payment details, billing addresses, and related records required for processing transactions.

Website Usage Information: Non-personal data such as IP addresses, browser type, and pages visited, collected through cookies or similar technologies.

2. How We Use Your Information

Your personal information may be used for the following purposes:

• Service Delivery: To provide personalized non-medical home care and companion services.
• Communication: To coordinate with clients, families, and caregivers about appointments, updates, or inquiries.
• Service Improvement: To improve the quality of care and enhance our Website and Service offerings.
• Marketing (with Consent): To share news, updates, or promotions relevant to our services, but only if you have explicitly opted in.

Legal Compliance: To comply with applicable laws, regulations, and reporting obligations.

3. Sharing of Information

We respect your privacy and do not sell your personal information. Information may be shared only in these limited situations:

• With Service Providers: Trusted third parties who assist with IT, hosting, payment processing, or customer service, under strict confidentiality.
• With Healthcare Providers: Where relevant and only with your consent, we may share information with healthcare professionals involved in your care.
• Legal Obligations: If required by law, such as in response to subpoenas, court orders, or regulatory requests.

Business Transfers: If our business is merged, acquired, or transferred, your information may be included in that transition.

4. Data Security

We take data protection seriously and implement multiple safeguards, including:

• Encryption: Sensitive data is encrypted in transit and at rest.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Access Controls: Only authorized staff members with a legitimate business need can access data.

Employee Training: All staff are trained in data privacy and confidentiality best practices.

5. Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze site traffic. You may disable cookies in your browser, but some features of the Website may not function properly as a result.

6. Mobile Communications

By providing your mobile phone number, you consent to receive SMS/MMS communications from Tiamo Health Care related to scheduling, service updates, or business conversations.

• Message frequency may vary.
• Standard message and data rates may apply.
• You may opt out at any time by replying “STOP” to any message.
• Reply “HELP” for assistance.

We do not share SMS opt-in consent with third parties for solicitation purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccuracies in your data.
• Request Deletion of your personal information, subject to legal and contractual obligations.
• Restrict Processing of your data under certain conditions.
• Object to the use of your data for marketing.
• Request Portability of your data in a machine-readable format.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our Website may link to external websites for convenience. We are not responsible for the privacy practices or content of those third-party sites.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children. If such data is inadvertently collected, we will delete it promptly.

10. Updates to This Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this Website with the revised effective date. We encourage you to review the policy regularly.

11. Contact Us

For any questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:

Tiamo Health Care
Email: info@tiamohealthcare.com
Phone: (585) 754-6161