Client Rights & Responsibilities
Tiamo Health Care- Client Rights & Responsibilities
At Tiamo Health Care, we believe in treating every client with dignity, respect, and compassion. This policy outlines the rights you are entitled to as a client, as well as the responsibilities you share in helping us provide the best possible care.
Client Rights
As a client of Tiamo Health Care, you have the right to:
- Respect and Dignity
- Be treated with kindness, courtesy, and respect at all times.
- Receive services without discrimination based on race, religion, age, gender, disability, or background.
- Be treated with kindness, courtesy, and respect at all times.
- Quality of Care
- Expect professional, compassionate, and reliable non-medical home care services.
- Receive care tailored to your individual needs, preferences, and values.
- Expect professional, compassionate, and reliable non-medical home care services.
- Privacy and Confidentiality
- Have your personal, financial, and health-related information kept strictly confidential in accordance with our Privacy Policy and applicable laws.
- Expect all communications and records related to your care to be treated with discretion.
- Have your personal, financial, and health-related information kept strictly confidential in accordance with our Privacy Policy and applicable laws.
- Informed Choice
- Be fully informed about the services available, including scope, limitations, and costs.
- Accept or refuse any part of the services offered, consistent with applicable laws and policies.
- Be fully informed about the services available, including scope, limitations, and costs.
- Communication
- Voice concerns, complaints, or suggestions without fear of retaliation.
- Receive timely responses to questions regarding services, billing, or policies.
- Voice concerns, complaints, or suggestions without fear of retaliation.
- Safety
- Receive services in a safe environment where staff follow proper protocols.
- Be protected from neglect, abuse, or exploitation.
- Receive services in a safe environment where staff follow proper protocols.
Client Responsibilities
To help us provide the best care possible, we ask that you:
- Provide Accurate Information
- Share complete and accurate details about your needs, preferences, and any changes in your condition.
- Inform us promptly of changes to contact, financial, or scheduling information.
- Share complete and accurate details about your needs, preferences, and any changes in your condition.
- Respect for Caregivers
- Treat Tiamo Health Care staff with courtesy and respect.
- Refrain from abusive, threatening, or discriminatory behavior.
- Treat Tiamo Health Care staff with courtesy and respect.
- Participation in Care
- Cooperate with your care plan and communicate openly with staff.
- Notify us if you need to reschedule, cancel, or adjust your services.
- Cooperate with your care plan and communicate openly with staff.
- Financial Responsibility
- Review and understand the costs of services.
- Ensure timely payment of invoices or communicate promptly if financial difficulties arise.
- Review and understand the costs of services.
- Safe Environment
- Maintain a safe and respectful environment for staff members in your home.
- Inform us of any safety concerns or hazards that could affect care delivery.
- Maintain a safe and respectful environment for staff members in your home.
Complaints and Feedback
Tiamo Health Care welcomes feedback as part of our commitment to continuous improvement. If you have concerns or complaints:
- Speak directly with your caregiver or care coordinator.
- Contact our office by phone at (585) 500-2273 or email us at info@tiamohealthcare.com.
- All concerns will be addressed promptly, fairly, and without retaliation.
Our Commitment
Tiamo Health Care is dedicated to delivering services guided by our values of Love, Care & Compassion. We are committed to protecting your rights, supporting your independence, and ensuring you feel respected and valued every step of the way.